IS THERE A MINIMUM SPEND

Yes, there is a minimum spend of £50 on all orders.

WHAT ARE YOUR ORDER DEADLINES

If your order is placed before 12pm, your order will be delivered the next day. If your order is placed after 12pm, your order will be delivered within two days. For example, if you place your order before 12pm on Tuesday, then your order will arrive on Wednesday. If you place your order after 12pm on Tuesday, then your order will arrive by Thursday.

WHAT IS YOUR REFUND POLICY?

Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. This might sound formal but simply means all our products must be of satisfactory quality, fit for purpose and as described. We pick the good produce so that you don’t have to.

We can only offer refunds for perishable items if they arrive damaged. If there are issues with your item, we are happy to offer you a refund for the amount of the damaged item. Please contact us via email on info@zanduuonline.co.uk A member of our customer service team will assist you as soon as possible.

HOW ARE REFUNDS MANAGED?

We will consistently provide you with credit as a standard procedure, as it offers instant accessibility and straightforward claiming. However, if you prefer a refund instead of credit, one of our customer service representatives will send you an email confirming the successful processing of your refund. The refunded amount will be transferred to the payment card linked to your account. Please anticipate a period of 3-10 business days for the payment to reflect on your bank statement.

Please take note that for any orders made using credit, we will re-credit your account for the amount equivalent to the credit used for the purchase. The remaining balance will be reimbursed to your card.

I AM NOT HAPPY ABOUT THE QUALITY OF A PRODUCT

We’re sorry to hear you’ve received a product that is not up to our usual quality. Please contact us via info@zanduuonline.co.uk and a member of our team will assist you. We take all these cases seriously and we make sure we find a suitable solution for you.

CAN I CHOOSE MY DELIVERY DATE & TIME?

All Fresh&G orders are processed for Next Day Delivery, but if you’d like to choose a later delivery date, you can select it at checkout on our website.

I'D LIKE TO CHANGE MY DELIVERY DAY

We know that emergencies happen, and plans can change. If you are no longer available on your delivery day, please contact us via email info@zanduuonline.co.uk We will try our best to assist you with a change.

WHEN DOES MY DELIVERY ARRIVE?

All Fresh&G orders are delivered between 9am and 8pm on the day of arrival. You will receive tracking on the day of your delivery through one of our partnered couriers. If you do not receive a delivery time, please rest assured that we will get your order to you on the day of delivery.

MY ORDER HASN'T ARRIVED AS EXPECTED, WHAT DO I DO?

Our standard delivery window is between 9am and 8pm, so your parcel can arrive at any time within this window. Please check your emails for any updates our couriers may provide about your delivery.

If your delivery time slot has passed and you have not received an email update, please get in touch with our customer service team via email on info@zanduuonline.co.uk

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